Privacy policy

Data protection statement

Responsible for data processing is:
onQuality Deutschland GmbH
Triftstr. 5
34355 Staufenberg

accounting@onquality.de

We appreciate your interest in our online store. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

The processing of your data is based on the DSGVO and in accordance with § 96 paragraph 3 TKG.

1.Access data and hosting

You can visit our websites without providing any personal information. Each time you call up a website, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in the context of a balancing of interests in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. All access data will be deleted no later than seven days after the end of your visit to the site.

Hosting

The services for hosting and presentation of the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this Privacy Policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service providers are located and/or use servers in the USA and in other countries outside the EU and the EEA. For these countries, there is no adequacy decision of the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission. 

2. Data processing for contract execution and contact

2.1 Data processing for contract execution

For the purpose of contract execution (incl. Inquiries about and processing of any existing warranty and performance claims and any statutory update obligations) in accordance with Art. 6 para 1 p. 1 lit. b DSGVO, we collect personal data if you provide them to us voluntarily in the context of your order. Mandatory fields are marked as such, because in these cases we need the data to process the contract and we cannot send the order without their information. Which data is collected, can be seen from the respective input forms.

More information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law pursuant to Art. 6 para. 1 p. 1 lit. c DSGVO, unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

2.2 Customer account

We collect personal data if you voluntarily provide it to us when opening a customer account. Mandatory fields are marked as such, because in these cases we need the data mandatory to open the customer account and you can not complete the account opening without their information. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and handle your inquiries in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted, unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

2.3 Contacting

In the context of customer communication, we collect personal data to process your inquiries pursuant to Art. 6 para. 1 p. 1 lit. b DSGVO if you voluntarily provide us with this data when contacting us (e.g. via contact form, live chat tool or e-mail). Mandatory fields are marked as such, since in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. After complete processing of your request, your data will be deleted, unless you expressly consent to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

3. Data processing for the purpose of shipment processing

For the fulfillment of the contract pursuant to Art. 6 para 1 p. 1 lit. b DSGVO, we share your data with the shipping service provider commissioned with the delivery, to the extent necessary for the delivery of ordered goods.

The same applies to the transfer of data to our manufacturers or wholesalers in cases where they take over the shipping for us (drop shipment). These are considered shipping service providers in the sense of this privacy policy.

4. Data processing for payment processing

For the processing of payments in our online store, we work with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us within the framework of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
For questions about our payment processing partners and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

4.2 Data Processing for the Purpose of Fraud Prevention and Optimization of our Payment Processes

Where applicable, we provide our service providers with additional data, which they use together with the data necessary for the processing of the payment as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g. invoicing, processing of contested payments, accounting support). Pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO, this serves to protect our legitimate interests in our protection against fraud or in efficient payment management, which prevail in the context of a balancing of interests.

4.3Identity and creditworthiness check

Purchase on account via Klarna
If you choose to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO that we may transmit the data necessary for the processing of the payment and an identity and credit check to Klarna. In Germany, the credit agencies mentioned in the data protection statement of Klarna may be used for the identity and credit check. Klarna uses the information received about the statistical probability of non-payment for a weighed decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time to Klarna.

5. Advertising by e-mail

5.1 E-mail newsletter with registration, newsletter tracking with separate consent

If you subscribe to our newsletter, we use the data required for this purpose or separately provided by you, to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO.Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you expressly consent to further use of your data pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

If you have additionally given us your consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO to analyze our newsletter, we will also analyze your interaction with our newsletter by measuring, storing and evaluating opening rates and click-through rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this evaluation, the emails sent contain single-pixel technologies (e.g. so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we link in particular the following "newsletter data"

  • the page from which the page was requested (so-called. Referrer URL),
  • the date and time of the call,
  • the description of the type of web browser used,
  • the IP address of the requesting computer,
    • .
  • the e-mail address,
  • the date and time of registration and confirmation

and the single-pixel technologies with your e-mail address or your IP address and, if necessary. an individual ID. Links contained in the newsletter may also contain this ID.

Unsubscribing from newsletter tracking is possible at any time and can be done either by sending a message to the described contact option or via a designated link in the newsletter.

The information will be stored as long as you have subscribed to the newsletter.

5.2 Newsletter dispatch

The newsletter and the newsletter tracking outlined above may also be sent by our service providers as part of processing on our behalf. For questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

The newsletter may also be sent by our service providers as part of processing on our behalf. For questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

Our service providers are located and/or use servers in the USA. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. 

6.Cookies and other technologies

General information

To make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and enable us to recognize your browser on your next visit (persistent cookies).
We use such technologies, which are mandatory for the use of certain functions of our website (e.g. shopping cart function). Through these technologies, IP address, time of visit, device and browser information, as well as information about your use of our website (eg information about the contents of the shopping cart) are collected and processed. This serves in the context of a balancing of interests überwiegende legitimate interests in an optimized presentation of our offer gemäß Art. 6 para 1 p. 1 lit. f DSGVO.

The cookie settings for your browser can be found under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you consent to the use of technologies pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO, you can revoke your consent at any time by sending a message to the contact option described in the privacy statement.

7.Contact options and your rights

7.1. Your rights

As a data subject, you have the following rights:

  • according to Art. 15 DSGVO the right to request information about your personal data processed by us to the extent specified therein;
  • according to Art. 16 DSGVO the right to request without undue delay the correction of inaccurate or completion of your personal data stored by us;
  • according to Art. 17 DSGVO the right to request the deletion of your personal data stored by us, unless the further processing
    • for the exercise of the right to freedom of expression and information;
    • .for compliance with a legal obligation;
    • for reasons of public interest or
    • for the assertion, exercise or defense of legal claims is necessary;
  • according to Art. 18 DSGVO the right to request the restriction of the processing of your personal data, insofar as
    • the accuracy of the data is disputed by you;
    • .the processing is unlawful, but you object to its erasure;
    • we no longer need the data, but you need them for the assertion, exercise or defense of legal claims or
    • you object pursuant to Art. 21 DSGVO objection to the processing;
  • according to Art. 20 DSGVO the right to receive your personal data that you have provided us in a structured, common and machine-readable format or to request the transfer to another controller;
  • according to Art. 77 DSGVO the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

Right of objection

.Insofar as we process personal data as explained above in order to protect our legitimate interests that prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. Insofar as the processing is carried out for other purposes, you only have the right to object if there are grounds arising from your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.

7.2 Contact

Data Protection Officer:
Cornelius Müthel
Triftstr. 5
34355 Staufenberg
Germany

mail@onquality.de

If you have any questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data and revocation of consents granted or objection to a particular use of data, please contact us directly using the contact details in our imprint.

Privacy Policy created with the Trusted Shops legal text editor in cooperation with FÖHLISCH Rechtsanwälte.