Refund policy
Refund policy
Right of withdrawal
You have the right to cancel this contract within thirty days without giving any reason. The revocation period is thirty days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (onQuality Deutschland GmbH, Triftstr. 5, 34355 Staufenberg, Germany, accounting@onquality.de, Phone: 49 (5543) 61998-0) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us).We will reimburse you immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us or to onQuality Deutschland GmbH (Hans-Duncker-Str. 16, 21035 Hamburg, Germany) without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
| Sample cancellation form (If you wish to revoke the contract, please fill out and return this form). - To onQuality Deutschland GmbH, Triftstr. 5, 34355 Staufenberg, Germany, accounting@onquality.de - I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of consumer(s) (only in case of paper communication) - Date |
Return Labels
Without prejudice to your statutory rights, we will provide you with free return labels for your return. The return label will be included with your shipment. You can drop off the return shipment at a parcel store of the respective provider in Germany/ Austria/ Switzerland.
Cancellation policy created with the Trusted Shops legal text in cooperation with FÖHLISCH Rechtsanwälte.
